FAQs
These answers might help.
1. How do I get my product key?
After you paid for your order, in a few minutes you will receive an email with:
1) your product activation key
2) a software download link from the official website of the vendor
3) easy-to-follow manuals for installation and activation
2. Can I get help with installation/activation?
For any technical assistance you may require, our dedicated support service is at your disposal, provided at no additional cost and included in your purchase. Please refer to the dedicated customer service section here.
3. What if my key does not work?
If there is any issue with the key or activation process ,don’t worry, you can reach out to us here.
4. Can I return or exchange the license key?
Should you encounter any challenges with the key or activation process, we will promptly evaluate the situation and, as appropriate, facilitate returns with a new digital product. However, we strongly advise reaching out to our dedicated customer support service here for assistance.
5. Where can I find the software specifications and requirements?
All the specifications and requirements are listed on the bottom of each product page, beside the description, or you can check on the official website of the vendor.
6. Is your software authentic?
As an accredited Microsoft partner, we guarantee the authenticity and legal compliance of our software licenses. Heliatecpro assures you of obtaining genuine products directly from Microsoft. For comprehensive details regarding the origin and nature of our licenses, refer to this link.
7. Are the software licenses valid for any country?
Most of our software licenses are available either globally or limited to Europe.